01
Enquiry and indication
Same working day
You tell us the product, the quantity, the delivery basis and the port. We come back with
an indicative level and, just as importantly, with what we would need in order to firm it
up. If the trade does not work, we say so at this stage rather than three emails later.
02
Firm offer and counter
24–48 hours · validity stated on the offer
A firm offer carries the full specification, quantity with operational tolerance, laycan,
Incoterm, price or pricing formula, payment terms and a stated validity. Counters are
welcome. What we will not do is leave a term deliberately vague so it can be reinterpreted
after signature.
03
Contract and instrument
Sale contract · LC, SBLC, CAD or TT
The sale and purchase contract restates the offer in full and adds inspection, demurrage,
title and risk, force majeure and law and jurisdiction. Payment instruments are agreed
here — documentary letter of credit, standby, cash against documents or telegraphic
transfer — and the wording is checked against the documents we can actually produce.
04
Nomination and laycan
Vessel or truck nomination · terminal acceptance
Vessel nomination goes to the terminal for acceptance, or the truck programme goes to the
loading rack. Laycan is confirmed, berthing prospects are tracked daily, and you get the
same operational picture we have — including when it slips, which occasionally it does.
05
Inspection and loading
Independent quantity & quality survey
An independent inspector attends loading, draws and seals samples, gauges shore tanks and
ship compartments and issues the quantity and quality report. Retained samples stay
available for the contractual period. Where a buyer wants their own inspector alongside
ours, that is arranged and shared.
06
Documents and discharge
Full set within the LC presentation period
Bill of lading, commercial invoice, certificate of origin, certificate of quality and
quantity, ullage report, time sheet, cargo manifest and any legalisation the destination
requires — assembled as one set, checked for discrepancies before presentation, and
couriered or presented electronically as the instrument demands.